Application Installation Instructions

These instructions are intended to guide users through the installation of the software application on the client/user computer.

Where to get the Install

You may download the installation packages for the latest versions of your RISA software on the Products>>Downloads page of the RISA Customer Portal.

Installation Instructions

Below are the step-by-step instructions for each step of the install.

Note: You must be an Administrator on the machine in order to run this install.

Downloading the Install

1. Start by navigating to the RISA Customer Portal (portal.risa.com) on any web browser. Once here, log in using your account's associated email and password if you are not logged in already. Your account will be created for you by your company's administrator.
2. On the Overview page of the RISA Customer Portal, expand the Products tab and click the Downloads page.



3. Click on the blue Download button under your RISA program and it will download the program's installer to your specified download location on your computer:



4. After the installer finishes downloading, click on the downloaded file (wherever it downloaded on your local computer) to run the installation:



5. If you receive a User Account Control / security message click Yes to continue with the installation.

Installation Procedure

1. From the Welcome to the Prerequisites Setup Wizard screen, click Next:



2. Confirm the prerequisite RISA Service Packs 1 and 2 are checked and click Next again:



3. From the Welcome screen, click Next:



4. Choose a destination folder for the program on the client machine - we recommend using the default path. The default will place the program in the C:\Program Files\RISA folder, and will place all databases, preferences, and other user editable files in the C:\RISA User Data folder. Once chosen, click Next



5. Confirm the Subscription License (Cloud Based) button is clicked, then click Next:

   

6. Select your Region and click Next :



7. You may now be prompted to migrate data from an older version of RISA-3D on your system. If you would like to migrate the user data, check the Migrate data button and Click Next.

   

8. Read and accept the terms of the license agreement and click Next again:

   

9. Click Install to begin the RISA-3D installation

   

10. After the installation is complete click Finish:



11. Launch your RISA program if it has not automatically.

Check for Updates

The Check for Updates feature will compare the installed version on your computer to the most current update listed on our RISA website. If it finds a newer version, it will offer you the option to close the program and open your internet browser to the RISA Customer Portal Downloads page where you can download the newest version's installer.

You can also access this feature by going to Help >> Check for Updates to manually run this feature from within your program.

Installation Options

In general, most users will want to use the default installation options. However, each option is described below for the more advanced users:

Region

This setting controls what default design codes, shape databases, and load combinations show up in the program.

Destination Folder

This setting controls what folder your program files are installed into. When installing into Program Files a folder is created under the C:\RISA User Data folder which contains all of the databases, preferences, and editable files. The only files which get placed into the Program Files folder are files that the user never needs to directly interact with. Alternatively, all RISA related files may be installed to a single folder (such as C:\RISA).

Note: If there are uncommon settings on your machine (Documents on the E: drive rather than the default C: for example) then the installer may force you to choose a Custom location.